Terms & Conditions

Welcome to Chef Poochie. These Terms and Conditions govern your access to and use of our website, services, and products. By placing an order or browsing our site, you agree to abide by the terms outlined below.

Intellectual Property

All content on this website, including logos, product descriptions, text, images, and branding elements, is the property of Chef Poochie and is protected by applicable intellectual property laws.

No part of the site may be copied, reproduced, or distributed without our written consent.

Product Information & Pricing

Our product listings are intended to provide accurate, up-to-date information. However, we reserve the right to correct any errors or inaccuracies and to modify product details or pricing at any time without prior notice.

All prices listed are inclusive of applicable taxes and are subject to change.

Order Processing & Shipping

Once an order is placed and payment is confirmed, we will process it within 1–2 business days.

Shipping timelines may vary depending on your location, public holidays, or unforeseen courier delays. Chef Poochie is not liable for delays that occur due to events beyond our control.

Tracking details will be provided once the shipment is dispatched.

Returns, Replacements & Refunds

Due to the nature of our products, especially food and wellness items, we do not offer returns or exchanges for used or opened items.

If your item arrives damaged, defective, or incorrect, please reach out to us within 48 hours of delivery with images, and we’ll arrange for a replacement or refund where applicable.

Website Usage

By using this website, you agree not to misuse or attempt to interfere with its functionality or security.

Any fraudulent activity, use of bots, or manipulation of offers may result in account suspension or legal action.

Policy Updates

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page, and it is your responsibility to review them periodically.

Continued use of the website constitutes acceptance of any updated terms.